Faq

Why Dont We Ship Aquariums/Fish Tanks?

Northside Aquatics LLC upholds a commitment to ensuring the utmost satisfaction of our valued customers, which is why we have opted not to offer shipping services for aquariums.

The inherent fragility of fish tanks makes them susceptible to breakage during transit, a risk that is beyond our control due to carrier mishandling. Our paramount objective is to deliver an experience that exceeds expectations, and we are dedicated to eliminating any potential dissatisfaction arising from factors outside our sphere of influence.

To provide a seamless solution, we extend local delivery services for our aquariums and fish tanks, exemplifying our dedication to customer convenience.

For those who prefer not to visit our store, our professional team offers a comprehensive delivery and setup service at the rate of $1.25 per mile. This approach reflects our unwavering commitment to professionalism, transparency, and ensuring a positive customer experience in every aspect of our service offerings.

Why Dont We Ship Live Fish?

At Northside Aquatics LLC, our paramount objective is to establish the pinnacle of service excellence for our esteemed customers. The deliberate decision to abstain from shipping live fish is rooted in a meticulous consideration of potential challenges, particularly the inherent fragility of live fish and the consequential risk of death or injury during transit due to carrier mishandling.

Recognizing the profound impact such incidents can have, leading to the unfortunate loss of live fish and subsequently tarnishing the overall customer experience, we have conducted thorough evaluations based on past endeavors. Drawing from these experiences, we have discerned that the shipping of aquariums compromises the integrity of our commitment to excellence. Therefore, with an unwavering dedication to the well-being of our aquatic inhabitants and the overall satisfaction of our clientele, we have opted to forego this practice, reinforcing our commitment to professionalism and the relentless pursuit of unparalleled customer service.

Do We Fix Aquariums/Fish Tanks?

Northside Aquatics LLC specializes in providing top-notch aquarium reframing services. With our expertise and attention to detail, we ensure that your aquarium receives the utmost care and precision during the reframing process. Our team of professionals is well-versed in handling various types of aquariums, ensuring that the reframing is done seamlessly and to the highest standards.

However, it is important to note that while we excel in reframing, we do not offer services for repairing broken glass or fixing leaks; Why, you may ask? Our insurance policy does not cover it.

What Is Our Return Policy?

At NorthsideAquaticsLLC, we are dedicated to ensuring your satisfaction with every purchase. To facilitate a transparent and customer-centric shopping experience, we have established the following return policy.

Online Store Return Policy:

A comprehensive 14-day return policy is extended for all used items, effective from the date of purchase.

For eligibility, used items must be returned in their original condition, including all accompanying packaging and accessories.

In-Store Return Policy:

Used Items:

All used items are eligible for a 30-day return policy from the date of purchase with the receipt.

Items must be in the same condition as received, and all original packaging and accessories must be included.

New Items:

Return eligibility for used items is dependent on the manufacturer's policy.

Please check the specific return guidelines provided by the manufacturer for each new item.

If the manufacturer's policy allows, we will honor their terms for returns on new items.

What Are Our Business Hours?

Sunday: 12 PM – 5  PM

Monday: 10  AM – 7  PM

Tuesday: 10  AM – 7  PM

Wednesday: 10  AM – 7  PM

Thursday: 10  AM – 7 PM

Friday: 10  AM – 7  PM

Saturday: 10  AM – 7  PM

place holder

Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.